Welcome to ContractPulse. These Terms of Service ("Terms") govern your access to and use of the ContractPulse platform. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

1. Definitions

In these Terms, the following definitions apply:

"Platform" means the ContractPulse web application, including all related services, features, and functionality provided at contractpulseapp.com and any associated subdomains.
"Services" means the contract management, automated document generation, consultant review, notification, and other services provided through the Platform.
"User" means any individual who registers for or accesses the Platform, including Clients and Consultants.
"Client" means a User who creates and manages construction projects and contracts on the Platform, typically a project owner, employer, or principal agent.
"Consultant" means a User who is invited to review, collaborate on, or provide professional input on projects and contracts through the Platform's consultant portal.
"Content" means all data, documents, text, templates, notices, and other materials uploaded to, created within, or generated by the Platform.

2. Eligibility and Account Registration

To use ContractPulse, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By registering, you confirm that you meet these requirements.

You agree to provide accurate, current, and complete information during registration and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@contractpulseapp.com if you become aware of any unauthorised use of your account or any other breach of security.

3. Services Provided

ContractPulse provides the following services:

Contract management: Tools for managing construction contracts under FIDIC, JBCC, NEC, GCC, and other standard forms used in South Africa
Automated document generation: Automated drafting of contractual notices, correspondence, and related documents using automated technology based on contract particulars and event data
Consultant review workflows: A portal enabling consultants to review project documents, provide input, and collaborate with clients on contract administration
Notifications and deadline tracking: Automated reminders for contractual deadlines, response periods, and critical dates

4. Decision-Support Tool — Important Disclaimers

IMPORTANT: Please read this section carefully. It defines the nature and limitations of the Services.

4.1 Nature of the Platform

The Platform is a decision-support tool only. It is designed to assist construction professionals by automating routine contract administration tasks, identifying compliance obligations, and generating draft documents. It does not replace the need for independent professional judgement.

4.2 No Professional Advice

The Services do not constitute legal advice, professional engineering advice, quantity surveying advice, or any other form of professional advice. The use of the Platform does not create a professional-client relationship of any kind between you and Resolve4X (Pty) Ltd, including but not limited to an engineer-client, lawyer-client, or quantity surveyor-client relationship.

4.3 Automated Content Disclaimer

The Platform uses automated technology to generate contractual documents and compliance reports. While we strive for accuracy, automated content is provided as a starting point and drafting aid only. We do not guarantee that automated content is free from errors, omissions, or inaccuracies.

All generated documents should be reviewed by a qualified professional (such as a contracts manager, quantity surveyor, or construction lawyer) before being relied upon or submitted under any contract.

4.4 Client Responsibility for Accuracy

You acknowledge and agree that you retain sole responsibility for verifying the accuracy, completeness, and suitability of all outputs generated by the Platform — including compliance reports, deadline alerts, and generated notices — before relying upon or acting on them.

ContractPulse does not warrant that Platform outputs are error-free and accepts no liability for decisions made based on unverified outputs. You acknowledge and accept that you use all Platform outputs at your own risk.

5. Your Content and Data

You retain full ownership of all Content that you upload to or create within the Platform. By using ContractPulse, you grant us a limited, non-exclusive, non-transferable licence to store, process, and display your Content solely for the purpose of providing and improving our services to you.

Your project data is isolated from other users' data through technical and organisational controls. We do not access your Content except as necessary to provide the services, respond to support requests, or comply with legal obligations.

In the event of a data breach affecting your personal information, we will notify you and the Information Regulator in accordance with Section 22 of the Protection of Personal Information Act 4 of 2013 (POPIA) as soon as reasonably possible after we become aware of the breach.

For full details on how we handle your personal information and data, please refer to our Privacy Policy.

6. Acceptable Use

You agree not to:

Upload or transmit any malware, viruses, or other harmful code to or through the Platform
Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our underlying systems and infrastructure
Use the Platform for any unlawful purpose or in violation of any applicable law, regulation, or industry standard
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any of its components
Reproduce, duplicate, or resell any part of the Platform without our express written permission
Use automated tools, bots, or scrapers to access the Platform except through our published APIs

We reserve the right to suspend or terminate your account if we reasonably believe you have breached these acceptable use provisions.

7. Fees and Payment

Fees for use of ContractPulse are denominated in South African Rand (ZAR) and are exclusive of Value Added Tax (VAT), which will be charged at the applicable rate where required.

Payment terms and pricing details are set out in your subscription agreement or as displayed on the Platform at the time of purchase. We reserve the right to modify our fees, provided that we give you at least 30 days' written notice of any changes. Continued use of the Platform after such notice constitutes acceptance of the revised fees.

8. Refunds and Cancellation

We offer a full refund within 5 days of your first payment if the Platform does not meet your needs. Within the first 3 months of your subscription, you may request a pro-rated refund for the unused portion of your billing period. After 3 months, no refunds will be issued, but you may cancel at any time and your service will continue until the end of your current billing period. All new subscriptions include a 14-day free trial at no cost.

9. Intellectual Property

The Platform, including its design, code, features, branding, and all associated intellectual property, is owned by Resolve4X (Pty) Ltd and is protected by applicable intellectual property laws.

Notice templates, trigger rules, automated workflows, and other proprietary content built into the Platform are our intellectual property and may not be copied, extracted, or reproduced without our express written consent.

The contract standards referenced within the Platform (including FIDIC, JBCC, NEC, and GCC) remain the intellectual property of their respective publishers. ContractPulse does not claim ownership of any third-party contract standard, and users are responsible for obtaining their own licensed copies of applicable contract documents.

10. Limitation of Liability

10.1 Exclusion of Consequential Loss

To the maximum extent permitted by law, ContractPulse shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

(a) Loss of profits or anticipated savings;

(b) Loss of data or Content;

(d) Loss of goodwill or reputation;

(e) Loss arising from reliance on Platform outputs without independent professional verification;

(f) Any loss arising from circumstances beyond our reasonable control.

10.2 Aggregate Liability Cap

Our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the total fees paid by you to ContractPulse in the 12 months immediately preceding the event giving rise to the claim.

10.3 Preserved Liability

Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act 68 of 2008 ("CPA") where applicable.

11. Indemnification

You agree to indemnify, defend, and hold harmless Resolve4X (Pty) Ltd (trading as ContractPulse), its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) Your use of the Platform or the Services;

(b) Your breach of these Terms;

(d) Any reliance on Platform outputs without independent professional verification;

(e) Any violation of applicable law by you in connection with your use of the Platform.

12. Availability and Support

We strive to maintain the Platform's availability but do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Support is available via support@contractpulseapp.com. We will use reasonable efforts to respond to support queries within a timely manner during business hours (South African Standard Time).

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to:

(a) Natural disasters, epidemics, or pandemics;

(b) Power outages or load-shedding;

(d) Cloud service provider outages;

(e) Acts of government, war, terrorism, or civil unrest;

(f) Strikes or labour disputes.

The affected party shall notify the other party as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects of the force majeure event. If the force majeure event continues for more than 60 consecutive days, either party may terminate these Terms by written notice.

14. Termination

You may close your account at any time by contacting us at support@contractpulseapp.com. Upon account closure, you will have a 30-day window to export your data from the Platform. After this period, your data will be deleted in accordance with our Privacy Policy and applicable retention requirements.

We may suspend or terminate your account immediately if you breach these Terms, or with 30 days' notice for any other reason. In the event of termination by us without cause, we will provide a pro-rata refund of any prepaid fees for the unused portion of your subscription.

Upon termination, the following sections shall survive and continue to bind the parties: Section 4 (Decision-Support Tool — Important Disclaimers), Section 9 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 15 (Governing Law and Disputes).

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter through good-faith mediation. If mediation fails to resolve the dispute within 30 days of the initial written notice, either party may refer the matter to the High Court, Gauteng Division, Johannesburg, which shall have exclusive jurisdiction.

16. Changes to These Terms

We may amend these Terms from time to time. We will provide at least 14 days' notice of any material changes by email or by posting a prominent notice on the Platform. Your continued use of the Platform after the effective date of the revised Terms constitutes acceptance of the changes.

17. General Provisions

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

No Waiver

The failure of ContractPulse to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ContractPulse regarding your use of the Platform, and supersede all prior agreements, understandings, and representations.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in the event of a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

Electronic Communications

By using the Platform, you consent to receiving communications from us electronically, including by email and notices posted on the Platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@contractpulseapp.com
Company: Resolve4X (Pty) Ltd
Address: WeWork, The Link, 173 Oxford Road, Rosebank, Johannesburg, 2196